Help & legal
Direct contacts, quick answers, status, and every policy that governs both the web app and the Shopify embed.
Install help, billing, integrations, multi-brand, Enterprise.
Quick answers
How do I install the widget?
Embed dialog inside any preset. Choose Script (recommended), Iframe, or Shopify Custom Liquid. The Shopify App also auto-injects via Theme App Extension when installed.
How is order revenue attributed?
Our Web Pixel reads checkout completion and attributes to the last preset click within 7 days. No protected-customer-data scope required.
Can I import a creator's reel?
Only if you own it or have written permission. Importing without rights can trigger DMCA takedowns, ad-platform bans, and Shopify removals. The import dialog requires an ownership acknowledgement before fetch.
How do refunds work?
Digital subscriptions are non-refundable. Cancellation stops the next charge and keeps access through the current period. Read the full refund policy below.
How do I delete my account?
Settings → Sessions & data → Delete account. Soft-deleted for 30 days, then hard-deleted via cascade (presets, videos, analytics, attribution).
Policies
These policies apply to both the web app and the Shopify embed. Updates land on this site first; the Shopify Help & legal tab deep-links here.