Use cases

Customer Video Reviews on Product Pages

Add customer video reviews beside the buy button so shoppers can see real product proof before checkout.

Customer video reviews work best on product pages when they answer the doubts that photos and star ratings do not. Upload approved customer clips, group them into a beyondRegular preset, tag the reviewed product, and place the carousel near the product gallery or add-to-cart area. Keep each clip specific to the SKU on that page.

How it works

1Collect customer videos (WhatsApp, Instagram DMs, email) and upload them to your library.
2Group them into a preset and tag the reviewed product.
3Embed the carousel on the matching product page.

What to expect

Use customer videos for texture, fit, sizing, packaging, real use, and post-delivery confidence. Do not use fake reviews or unclear creator ads as customer proof. If the clip came from WhatsApp, Instagram DM, or email, keep permission and usage rights with the asset.

Common questions

What video formats and sizes work?

Use short MP4 clips with a clear vertical or square crop. Avoid tiny overlay text, loud intros, and long unboxing sequences before the product appears. The safest first test is a short clip that shows the product, the person using it, and the one doubt it resolves.

Can shoppers buy directly from a review video?

They can tap a tagged product in the video and continue to the product or cart path your store already uses. The widget should make the next step easier, but checkout, taxes, shipping, discounts, and payment still belong to your ecommerce platform.

Do I need the customer's permission to use their video?

Yes. Get clear permission before using customer or creator videos on a product page, especially if the clip may later be reused in ads, email, WhatsApp, or marketplace listings. Store the permission record with the asset so your team knows where it can be used.

Use case